exchange or returns

Exchanges & Returns

Here at, we offer a 28 day, no-hassle, return policy. If for any reason you decide you do not want an item you have ordered, just contact us and we can offer a full refund or exchange. Items must be in perfect condition although we understand that you may have opened them.

Certain items are excluded from our returns policy - these include custom made items, second hand machines and ex demo models. Also our returns policy is for items sold for domestic use only. For more information, please view our terms. Your statutory rights are unaffected.

View our full Terms & Conditions


All products sold on our website and in-store are covered by a full manufacturers' warranty. Warranties vary from manufacturer to manufacturer as well as by product. Customers should refer to the product specific user manual or speak to a member of the sales team for details of individual product warranties. Please be aware that home-use products are not suitable for use in commercial locations. Use of home-use products outside of the home may invalidate your warranty.